Frequently asked questions

Our standard shop rate is $140 per hour plus parts. Most repairs are quoted up front — you approve the estimate before any work begins, and you only pay for work you approve. Emergency and after-hours calls are billed at an elevated rate, which we confirm before dispatching.

For business clients, your first repair is billed at parts cost only — no labor charge. It’s our way of proving we’re the right wireheads for the job. Call or use the contact form to get started.

Yes. Server repair, RAID and storage issues, network setup, and network troubleshooting are core services. Many of our business clients also use a monthly maintenance retainer to prevent problems before they cause downtime.

Absolutely. Cracked screens, dead batteries, slow drives, virus issues — we repair desktops and laptops for residential and business customers across the 417 area.

We serve the 417 area: Springfield, Missouri and the surrounding southwest Missouri communities — Nixa, Ozark, Republic, Battlefield, Willard, Rogersville, Strafford, Branson, Hollister, Marshfield, Bolivar, and more.

Retainers are monthly maintenance plans covering updates, security, backups, and network/server health checks for a flat monthly fee. You get predictable costs and priority service instead of surprise repair bills.

Yes — our work is backed by a warranty on parts and labor. Ask us for the details on your specific repair.

Many repairs are same-day or next-day. We’ll give you a realistic timeline up front, and if a part has to ship, we’ll let you know exactly when to expect it.

Yes — emergency and after-hours calls are billed at an elevated rate, which we always confirm before dispatching. Standard repairs during regular hours are billed at the $140/hr shop rate plus parts.

Yes. We treat your data as confidential, back it up before any work that touches the drive, and never share it. Privacy is part of the job.

Slow Wi-Fi usually comes down to router placement, interference, an outdated router, or a network configuration issue. We diagnose the cause and fix it — often for less than the cost of a new router.